We were on the PremierCare Connect system for about 3 years when our company chose to go to a software that was completely integrated; Shop, Dispatch, Accounting, etc. We only lasted about 1 month on that software. During the implementation we discovered that the contents of the software were not correctly represented. Training and support was another problem – we had about a 3 day wait before anybody would call back to assist us. With PremierCare Connect we call our toll free support and usually have an answer within minutes. In the end, the other software became too expensive and we decided to go back to the PremierCare Connect system. All of our information was still intact, they just reactivated the system and with a few updates of data we were up and running again. We are very glad to be back with PremierCare Connect!
With our system we can not only keep track of our own units and costs related to those units, we can also manage our repair shop for the general public. We have professional looking invoices and the ability to markup our parts and labor to our specifications. The system also keeps track of our inventory and maintenance schedules as well as tracking cores and warranties. The reporting is good, I know there are some reports that I haven’t found yet, but if I knew them all forward and backward I wouldn’t need to call and ask for the wonderful help the support staff provides.
~Mike Martin, DSI Truck Repair, Shop Maintenance Manager
We went from doing everything on paper to the PremierCare Connect system. Our mechanics would write their time on the back of the paper work order – now the mechanic scans onto the work order to track time, and also scans the parts he is using onto the work order – very quick and accurate. We created a book of barcodes for our bulk items such as tires – the mechanic simply flips open the book and scans what he needs instead of walking across the warehouse. Everything is automated/ nothing gets missed – when we create our work orders we get reminders telling us that the unit is due for a service, or if there was something we needed to check on from the last time the unit was in. With the PremierCare Connect system our operation runs efficiently – our data going into the system is accurate due to the scanning capabilities which in turn provides us with excellent reports for tracking repair costs, profit margins and maintenance scheduling.
~Paul Tucker, Shop Foreman, Mesa Systems, Inc., United Van Lines agent
Since we have implemented the PremierCare Connect system our operation is more organized and efficient. Prior to the system everything was on paper – employees had to spend valuable time trying to figure out what was written down. With the system in place everything is clear and concise which saves time and reduces errors. As the controller the reporting and ability to look at data in many different ways is critical to our operation. The history screens and reports generated by the system give us visibility across all areas; from our customer base to our parts inventory to our supplier parts pricing. The integration with our Kenworth Dealership has also been key – we often assumed Kenworth would be higher priced when in actuality they are quite often competitive with our other suppliers. The training and support of the system has also been phenomenal. PACCAR assisted us through our implementation and is always there for any questions that might come up.
~Doug Sutherland at Summit Truck & Equipment Repair
Since purchasing the Connect system in January 2006, we have seen many changes in the economy and in our business. The Connect team has worked with us to help our business become more efficient and more profitable. The system is great, but the people are better. They really care about you and your business. The system continues to improve and evolve with our business. We believe that Connect is the best system available. Thanks!
~Rob Crabb, Quality Repair Service, LLC
The Premier Connect System has turned into the number one tool in my work force. The PremierCare Connect system has given our operation the ability to control our inventory and maintain our equipment to the standards we want. We manage everything thru the system – we use the maintenance scheduling to make sure our equipment is in the shop when it is due for service which keeps our equipment breakdowns to a minimum. We manage our inventory thru the system; we have the right parts on the shelf we need so when the unit is in for service or repair we get them in and out quickly and back on the road. The system also tracks our warranty on our parts and mileage of when the part was put on the unit. In one screen I can pull up a unit and look at when the tires were put on to see what kind of wear I am getting – a great tool for us to manage our costs on our equipment. The training, support and regional training classes for the PremierCare Connect system are very good – if I have a problem I pick up the phone and have an answer right on the spot. We were “old school” prior to the system, doing everything on paper, but now we are real time, having all our information at our finger tips with the click of a button.
~Boyd Eckel, Robertson-Williams Transport Company
Before implementing the PremierCare Connect system we did everything on paper. It was difficult to figure out costs on our equipment, find parts used on equipment, etc. We were always digging thru stacks of paperwork to get the information we needed. Now, with the system, I can within minutes run a report on the total cost of all our equipment or just one piece of equipment; breaking out in house repairs, versus over the road repairs, broken down by parts and labor. If someone asks me when we put an EGR valve on a unit, I can have that for them within a minute thru the very efficient and intuitive history screens. As our parts are delivered to the shop, I can receive them into the system very quickly – I would say on average I can receive 5 or 6 invoices within a matter of minutes. Since we have implemented the PremierCare Connect system our operation runs much more efficiently, we are more organized and our reporting capabilities are excellent. Training and support are also good – although I haven’t needed support much since we implemented because once you’ve learned how the system works, it is pretty straight forward.
~Pat Gann, Hoosier Air Transport
Here at Zimmerman Truck Lines we use the PremierCare Connect system to manage our fleet of 150 trucks and 300 plus trailers. The Connect system is used for all aspects of our service department including maintenance management, work orders, inventory, and reporting. Our productivity has improved by using the scanning tool to scan parts onto work orders and scan mechanics on/off jobs. In the past few months we have focused on detailing the warranty options and have seen thousands of dollars returned on warranty and core tracking. I am excited to move into the future with the cutting edge detail the Connect system provides us.
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Heath Nace, General Manager of Maintenance, Zimmerman Truck Lines
Why Connect